Tracking numbers will be sent once they are scanned at the Canada Post sorting facility, not when you receive an email stating your order has been shipped. You will get your tracking number sent directly from Canada Post in the evening of that day.
Canada Post basic insurance only covers up to $100 in lost, missing, stolen parcels. PLEASE PURCHASE ROUTE insurance if you require more than $100 coverage for your order.
''Cannabis is like cereal: it's better if you consume it with a bowl.''
We use Canada Post Business Expedited and Xpresspost shipping! We also use a flat rate system, it is easier for us and saves you money.
*CANADA POST IS SLIGHTLY BEHIND AND BACK TO "NEW NORMAL" FOR THE MOST PART. WE RECOMMEND IF YOUR PRODUCT DELIVERY IS TIME SENSITIVE FOR YOU TO CHOOSE AN ALTERNATE SHIPPER. PLEASE CONTACT info@smokingplaza.com if you would like a quote for alternative shipping services depending on your location. Dimex, Loomis, FedEx, or Purolator may be available at an affordable upgrade to ensure you get your delivery as quickly as you would like.
CURRENT DELAYS WITH CANADA POST ARE BETWEEN 0-2 DAYS APPROXIMATELY. Depending on your location, it could be quicker or longer. This changes frequently, and we will do our best to update the delay as we can when we see them happening in real time based on delivery speed to customers.
There are no delivery guarantees or refunds for shipping as Canada Post has suspended the refund program during the first wave of COVID. Insurance is provided on your package in the rare event it is not delivered.
If you start your own investigation with Canada Post, we cannot help you until it is closed!!!!!! Please contact us with any shipping issues so we are able to start the investigation, receive updates, and follow through with it.
Please order EARLY and OFTEN or in good supply to avoid running out of vapes.
Lithium-ion batteries cannot be shipped Xpresspost any longer. Your package, if containing batteries, will be downgraded to standard business expedited shipping which is usually 1-4 days longer depending on your location in Canada. High volumes of mail have shippers stretched to capacity, and if you need your package in a certain timeframe, please let us know, and we can provide you with alternate shipping options.
Within Canada:
Expedited/Xpresspost will arrive next business day after shipping locally, 1-2 Business days regionally, Ontario, and 2-6 Business days nationally for the rest of Canada. These are basic timelines for delivery of packages, and with weather conditions always changing and Canada Post delivery employees' problems, times could be longer than stated. *Expedited $25.00 Flat Rate under 100$ Purchase.
Xpresspost $25.00 Plus depending on where you are in Canada under $100.
Expedited Shipping Orders Over $100 Before Tax free shipping.
Within Europe (UK, France, and Germany) Due to the increase in shipping, we are no longer able to serve our European friends without a large volume order for it to be worth your while.
Note: If the address is not complete, the order will be canceled, and you will be refunded for the order less associated shipping charges. Please, when placing an order, enter the full and complete address so your order will ship to you without an issue or delay. DO NOT FORGET APARTMENT OR UNIT NUMBERS.
We only ship within Canada. No Other countries.
Orders in before BEFORE 12:00 pm EST will ship the same day if possible (Right now, we recommend getting your order in before 6 am EST while we are dealing with increased demand); this should eliminate an additional day of waiting for delivery. Orders received After 2 pm EST will be shipped the next business day. Smoking Plaza does the very best to make sure everything ships as fast as possible and the same business day as it is ordered, but sometimes it may take longer to ship your order. If you do not want to make the minimum purchase to qualify for the Flat Rate shipping, please send customer service an email stating the product(s) you would like to purchase and your postal code/city so we can then give you the actual shipping cost. If you do not wish to use Xpresspost, we can also get you a quote for a different shipping option. We have taken the time to come up with the cheapest solution for the rapid delivery of our product. However, if you only want something small, we can send regular post at a very cheap rate. Due to liability issues, Xpresspost and Expedited Parcel are used for tracking, confirmation, and insurance solutions.
When Shipping Glass tanks Or Bongs, we cannot warranty or cover them from being broken in shipping as Canada Post will not cover the damage of any glass Items. Order at your own Risk or Choose shippie package insurance which will cover glass and any mishaps or situations Canada Post doesn't, and also will extend coverage beyond $100.
We do not allow our customers to order products that are out of stock; we have no control over wholesale production and import times.