FAQ

1. Welcome to Smoking Plaza !



Your premier destination for all your smoking and vaping needs, and much more. We are dedicated to providing an unparalleled shopping experience characterized by excellence, diversity, and accessibility. Here’s why Smoking Plaza is the undisputed choice for vape and smoke connoisseurs:

 

1. A Carefully Curated Selection of Quality Products

At Smoking Plaza, each product is meticulously selected to ensure total satisfaction and safety for our customers. Our assortment includes the latest innovations in vaping devices, as well as a wide selection of the highest quality smoking accessories.

 

2. Competitive Pricing for Unmatched Value

We are committed to offering you the best prices. Our competitive pricing policy ensures that you always get the best deal, without compromising on quality.

 

3. An Easy and Pleasant Shopping Experience

Our site is designed for intuitive navigation, and our ordering process is streamlined for your convenience. Moreover, our customer service team is always ready to assist you, ensuring a hassle-free experience from start to finish.

 

4. Fast and Discreet Delivery Directly to Your Door

We understand that discretion and speed are paramount. That's why Smoking Plaza offers delivery options that ensure your purchases reach you quickly and discreetly.

 

5. Exclusive Benefits for Our Loyal Customers

Your loyalty is rewarded at Smoking Plaza. Enjoy our loyalty programs, special promotions, and exclusive offers to save even more on every order.

 

6. Exceptional Customer Service

Your satisfaction is our mission. Our dedicated customer service team is here to provide assistance and advice at any time, for any question or concern.

 

7. A Committed Community

Smoking Plaza is much more than just a store; it's a community. We are committed to supporting vape and smoke enthusiasts, offering expert advice, support, and active participation in community life.

 

8. Praise from Our Customers

Our customers’ reviews speak for themselves. Read the testimonials from those who have trusted Smoking Plaza and discover why they remain loyal.

 

9. Commitment to Safety and Compliance

At Smoking Plaza, we take our responsibility to provide safe and regulation-compliant products seriously, ensuring responsible and secure sales.

 

10. Always at the Forefront of Innovation

With Smoking Plaza, stay ahead of trends and innovations. We are constantly seeking out new products to bring you the latest and most effective items on the market.

 

 

2. What payment methods are accepted?

The accepted payment methods are Visa, Mastercard, and Interac e-Transfer for more discretion. Our payment provider will likely add American Express soon. If it is not available yet, it will be coming soon.

 

 

3. Can I choose a delivery time slot?

We offer delivery time slots across Canada. You can choose the time slot that suits you best during the checkout process. We strive to make delivery as convenient as possible for our customers, with flexible options to fit your schedule.

 

 

4. How can I determine which product is best suited to my needs?

Detailed Product Descriptions: Each product on our site comes with a detailed description, including its features, benefits, and usage.

 

Customer Reviews: Check out reviews from other customers to see their experiences with the products.

 

Customer Support: Our support team is available to answer your questions and help you choose the product that best suits your needs. You can contact us via live chat, email, or phone.

 

Product Comparison: Use our product comparison tool to see the differences between products and find the one that’s right for you.

 

Feel free to use these resources to make an informed decision and find the perfect product for you.

 

 

5. What are the shipping fees?

We offer 4 types of shipping:

 

Standard Shipping: $15, takes 3 to 9 days.

 

Express Shipping: $25, takes 1 to 3 days.

 

Free Shipping: for any purchase of $100 or more.

 

Home Delivery (Soon): for a minimum purchase of $50, with delivery fees calculated at checkout. Please note that we only accept customers in Quebec within a specific 30 km radius for home delivery.

 

 

What types of products do you sell?

We sell a wide range of smoking products, covering everything a stoner might need. Think of us as an Amazon for cannabis enthusiasts! You’ll find accessories for smoking cannabis, shisha, cigars, disposable vapes, and much more.